Conflict Awareness

How this course can help: People have diverse beliefs, histories, needs and aspirations, and these don’t always fit neatly into work or life situations. Our one-day Conflict Awareness course focuses on the skills needed to build good relationships, to minimise the risk of conflict and to deal with it in a constructive manner. The training will provide participants the opportunity to work through real issues based on their own experiences.

Aims of the course: To enhance our understanding of conflict and how it develops, through exploring individuals’ responses and behaviour in different situations – in relation to ourselves, others and the communities and networks we are part of and work with.

Themes we will cover:

  • Understanding the nature and role of conflict 
  • Exploring our personal styles in conflict and thinking about this in relation to others   
  • Considering how to make sense of disputes
  • Looking at how contested issues can build up into conflicts
  • Identifying initial positive steps to respond to disputes and contested situations

Who is the course for?

Our Conflict Awareness course has been well-received by a wide range of people, whether it has been run for one particular group (e.g., colleagues working for a particular housing association) or for a mix of people from different organisations and sectors:

  • Council workers (social work, neighbourhood services, planning, regeneration and economic development, libraries, all forms of front-line delivery, communications, policy)
  • Housing officers
  • Youth workers
  • Environmental organisations
  • Charity workers and volunteers
  • Police officers and people with agencies working on community safety
  • Members of community groups, voluntary sector organisations, residents’ associations, faith organisations 
  • Local business people
  • Political representatives and members of campaigning organisations

More about the course: Conflict Awareness is usually run as a one-day course (e.g., 9:30am to 4:00pm, with lunch break), for around sixteen participants. We can run this in-house for your organisation.

Costs for the course cover two trainers / facilitators running the day; all preparation and preliminary discussions to set up the session; and ‘handout’ materials for participants. The understanding is that your organisation would provide the venue and lunch / refreshments for participants (or participants can be advised to bring their own).

For further information on this (or our other courses), please contact Abdul Rahim at Centre for Good Relations by email: or by phone: 07960 683328.